Hassle-Free Returns for Your Peace of Mind

40-Day Returns

• You can return most items within 40 days of delivery for a full refund or an exchange.
• Items must be returned in their original, unworn condition, complete with all original packaging and documentation.
• This policy applies to our standard collection pieces.

Bespoke & Personalized Items

• Custom-made or personalized items (such as engraved jewelry or pieces with unique modifications requested by you) are non-returnable and non-refundable unless they are faulty.
• We encourage thorough consultation for bespoke orders to ensure your complete satisfaction before crafting begins.

How to Return an Item

1. Contact Us: Please email our customer service team at labelleantwerp@gmail.com to initiate a return. Include your order number and reason for return.
2. Receive Authorization: We will provide you with a Returns Authorization Number (RAN) and detailed instructions, including a pre-paid return shipping label for eligible returns.
3. Package Securely: Ensure the item is securely packaged in its original box, along with all accompanying materials, to prevent damage during transit.
4. Ship It Back: Attach the provided return label and send the package back to us as per the instructions.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days.
• The refund will be credited to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

Faulty Items

• We take great pride in our craftsmanship. However, if you believe your item is faulty, please contact us immediately at labelleantwerp@gmail.com with details and photos of the issue.
• Faulty items are eligible for repair, replacement, or a full refund, at our discretion.
• We will cover the cost of return shipping for faulty items.