FREQUENTLY ASKED QUESTIONS
Your easy guide to Labelle's lab-grown diamonds, ethical engagement rings, recycled 18k gold, and bespoke custom designs. Find all your answers here.
Returns & Exchanges
What is your return policy?
We want you to love your Labelle piece. If you change your mind, you have 14 days from the day after your order is delivered to return your item. Please note that some pieces, like all of our rings and customized items, are made to order and cannot be returned. Return eligibility will always be noted on the product page.
What is your exchange policy?
Yes, exchanges are possible for eligible pieces. Just email info@labelle-antwerp.com with the details of what you'd like instead. You'll be responsible for any shipping costs and any price difference between items.
How do I return an item?
Email us at info@labelle-antwerp.com with your order number and the reason for return. We'll send you a return label and instructions. Be sure to pack the item securely in its original packaging and clearly attach the label. You can drop off the parcel at your nearest DHL point or schedule a pickup.
My piece is engraved. Can I return or exchange it?
No, engraved items are considered personalized and cannot be returned or exchanged.
I bought a ring. Can I return or exchange it if it doesn't fit?
We don't accept returns or exchanges on rings. However, many of our rings can be resized (up to 3 sizes up or down, depending on the design). Email us at bespoke@labelle-antwerp.com and we'll assist you.
Are returns free?
Returns are not free. You'll be responsible for the shipping costs related to both the original delivery and the return.
Can I return a bespoke/customized item?
Unfortunately, we cannot accept returns or refunds for bespoke, engraved, or customized jewelry, including rings made to a specific size. These pieces are handcrafted just for you. However, resizing may be possible. Just reach out to us at bespoke@labelle-antwerp.com to discuss options.
When will I receive my refund?
Once your return has been received and processed, we'll notify you and issue the refund. Please allow 5 to 10 business days for the process to be completed.
Can I exchange a product on sale?
Sale items can be exchanged, provided they are not customized or engraved. Standard shipping and price difference policies apply.
Size & Fit
How can I get my ring resized?
Email us at info@labellejewellery.com with your order number and resizing request. We'll guide you through the return process. Please note: — Engagement rings include one complimentary resize. — For all other pieces, shipping costs for resizing are not covered. — Some designs may not be resizable. Please refer to the product page for specifics.
Are necklaces available in different lengths?
Yes, necklace lengths are listed on each product page. If you need a custom length, just reach out to info@labelle-antwerp.com with your order number and request. We'll let you know if adjustments are possible and provide a quote.
How do I determine my correct ring size?
Not sure of your ring size? No problem! Simply select "Order free ring sizer" on the product page, and we'll send a ring sizer straight to your door. Once you've measured, just email us your size. We'll make sure your ring fits perfectly.
Can you modify the length of necklaces?
Absolutely. We can adjust the chain length of most of our necklace pieces. Contact us after placing your order to discuss details. Please note: — Chain-based designs are adjustable. — Extra length may incur an additional charge.
Engagement Rings
Do you offer resizing?
Yes, we offer one free resizing within 60 days of delivery (up to 1.5 EU sizes up or down). For larger size changes, a remake may be required at an additional cost. Resizing is available for orders within the EU, US, UK, and UAE. For other countries, we're happy to recommend trusted local partners.
Where are your rings made?
All Labelle rings are handcrafted in our Antwerp atelier. Every piece is made to order with precision and care by our experienced goldsmiths.
Where do your diamonds come from?
We exclusively work with certified lab-grown diamonds from leading labs around the world. All our partners follow strict ethical standards and many operate using renewable energy.
Can I buy a setting or a diamond separately?
At Labelle, we only offer complete rings. This ensures our high standards are met from the diamond selection to the final design. However, we do offer a fully custom service if you're looking for something more personal.
Does my diamond come with a certificate?
Yes, all center stones above 0.50ct come with a certificate from IGI, GIA, or GCAL. If you have a preference, we can often source accordingly.
How do I figure out the ring size?
You can request a free ring sizer directly from us, or visit our store in Antwerp to get sized professionally. If you're surprising someone, we can help guide you to make a close estimate. Resizing is always an option.
Can I engrave a message on the ring?
Absolutely. We offer complimentary engraving on most rings, whether it's a date, initials, or a short message. Just let us know when ordering.
Are all ring sizes listed online?
We list the most common sizes, but we can make any size on request. If you don't see your size, just send us a message and we'll take care of it.
I can't find what I like online. Can you make something different?
Yes, custom design is one of our specialties. Whether you have a vision or need help shaping your idea, we'll work with you from sketch to 3D design to final piece. Visit our Bespoke page or get in touch to start.
How do I know how a diamond will look?
We'll send you high-quality videos and close-up images of diamond options. If you'd like, we can also arrange a virtual or in-store appointment so you can compare different stones.
Shipping & Payment
Will I be charged duties or taxes upon arrival?
All taxes and duties are included for orders shipped within the EU. For international orders, shipping costs will be calculated at checkout. Please note that customs duties, import taxes, and local fees are not included and are the responsibility of the recipient. For more information, please contact our customer service.
How do you deliver?
We offer fast, secure, and fully insured express delivery worldwide. Every package requires a signature upon arrival to ensure safe delivery.
Can I pay in a few times?
Yes, we offer flexible payment plans through Klarna, allowing you to pay in instalments. Bank transfers are also possible. Please note that production begins once the full payment is received.
Can I make a bank transfer?
Yes, we accept direct bank transfers. Just email us at labelleantwerp@gmail.com and we'll send you the details to complete your order securely.
Jewellery Care
How should I clean my jewelry at home?
A soft toothbrush, warm water, and mild soap will do the trick. Gently brush your piece to remove any residue, rinse with clean water, and dry with a soft cloth. Avoid harsh chemicals or ultrasonic cleaners unless advised.
Will my diamond lose its sparkle over time?
Not permanently, but it can pick up oils and dust from daily wear. A simple cleaning will bring back the brilliance. If your diamond starts looking dull, give it a quick rinse at home or bring it in for a professional polish.
Can I wear my jewelry while sleeping or working out?
We recommend removing your jewelry before intense physical activity or sleeping. It helps prevent accidental damage, especially for rings and delicate settings.
Does my jewelry need maintenance over time?
Yes. Even with the best care, fine jewelry can benefit from occasional maintenance. We offer polishing, resizing, and stone checking services to keep your pieces in top condition. Just contact us if you'd like to schedule a check-up.
How should I store my jewelry?
Store each piece separately in a soft pouch or jewelry box to avoid scratches. Keep it away from direct sunlight, moisture, and extreme temperatures.
Labelle Warranty
Do you offer a warranty on your jewelry?
Yes, we do. If your piece has a manufacturing defect, we'll repair it free of charge. We also offer a one-time replacement for any lost stones up to 0.12ct.
What if I accidentally damage my jewelry?
We're still happy to help. If the damage isn't due to a manufacturing issue, we can polish or repair the piece for you. In that case, we'll simply charge the cost of the repair and shipping.
What's not covered by the Labelle warranty?
The following are not covered by our warranty: — General wear and tear. — Accidental damage or loss. — Repairs or alterations made by another jeweler. — Loss of stones larger than 0.12ct.
Is handmade jewelry covered by the warranty?
Yes, but keep in mind that each Labelle piece is made by hand, so small variations in shape or finish are part of the piece's unique character. These details reflect craftsmanship, not flaws.
Materials & Craftsmanship
Can I create a custom piece of jewelry other than an engagement ring?
Yes! At Labelle, we design more than just engagement rings. Whether you're looking for a custom necklace, bracelet, or pair of earrings, our Antwerp team is here to help. Reach out at labelleantwerp@gmail.com with your ideas.
What materials does Labelle use for its jewelry?
We use only sustainable, high-quality materials. All our jewelry is crafted in 18-karat recycled solid gold, paired exclusively with lab-grown diamonds for ethical, long-lasting luxury.
What is recycled gold?
Recycled gold is refined from previously used jewelry or industrial sources. It's identical in quality to newly mined gold but avoids the environmental damage of new extraction.
Why does Labelle use recycled gold?
There's more than enough gold already in circulation. By using 100% recycled 18K gold, we reduce our environmental footprint while offering the same exceptional quality.
Why choose 18-karat solid gold?
18K gold (75% pure gold) strikes the perfect balance between luxury and durability. It resists tarnishing, fading, and scratching, making it ideal for fine jewelry built to last.
Is recycled gold less expensive than mined gold?
No, recycled gold has the same value as newly mined gold. Choosing recycled gold is about sustainability, not cost-cutting.
Will Labelle's gold jewelry fade?
Not at all. We only use solid 18K gold, never gold-plated or vermeil, so your piece retains its color and shine for a lifetime.
Why choose lab-grown diamonds for jewelry?
Lab-grown diamonds offer the same brilliance and hardness as mined diamonds, but without the ethical or environmental concerns. They're a smarter, more responsible choice for modern luxury.
Are lab-grown diamonds real diamonds?
Yes, our lab-grown diamonds are 100% real and indistinguishable from mined diamonds, even under professional inspection.
Are Labelle's diamonds certified?
Yes, all lab-grown diamonds above 0.50ct come with a certification from IGI. GIA or HRD certificates are available on request for larger stones (at an additional fee).
How do I clean Labelle's jewelry?
Soak your piece in warm water with a few drops of mild dish soap for 15 minutes. Use a soft toothbrush or cotton swab to gently clean it, rinse with water, and pat dry with a soft cloth.